Job Title: Resident Manager Team - Oakville

OVERALL PURPOSE/OBJECTIVE

Minto is current seeking a Resident Manager team for their Oakville location. The Resident Manager personnel are responsible in maintaining, and supervising a high standard, quality building by providing superior customer service and managing the needs of the residents.

KEY RESPONSIBILITIES

• Complete litter pick-up around the exterior of the building and at the exit stairwells, as well as the garage
• Check compactor room and replace bins when full.
• Complete mechanical checks and readings
• Complete insuite and common area maintenance as required.
• Vacuuming (only if necessary when cleaners are off site)
• Mopping of all areas (only on emergency – if necessary when cleaners are off).
• Complete move in and move out inspections
• Assist with completion of annual suite inspections
• Leasing and administrative support
• Emergency on-call support
• To assist the direction and supervision of all cleaning personnel where applicable or provide cleaning services where no cleaner is provided in the building
• To ensure Resident satisfaction and deliver an exemplary “customer service” experience to all residents
• Effectively and efficiently communicate with residents in an informative professional manner whether written or verbal communication
• Handle all resident complaints quickly and professionally
• Complete assigned repairs generated through service calls, annual inspections, and general building inspections
• Complete daily cleaning of the building
• Inspect common areas daily, including garages and grounds, complete litter pick up throughout and identify any deficiencies
• Perform move in/move out and other required in suite inspections
• Carry out daily inspections of fire, boiler and other mechanical systems
• Take necessary safety precautions as required during inclement weather by shovelling, sanding and salting sidewalks and building entrances and post necessary caution signage
• Understand and abide by company policies, the Tenant Protection Act, Privacy Act, and Municipal Property Standards By-Laws, and any other applicable legislation governing day-to-day operations
• Deliver notices to residents in a timely manner as directed by CMC/Property Manager
• Perform daily review of building security and repair any deficiencies
• Clean up area in which repairs were performed and remove any debris
• Touch up painting of common areas and painting of mechanical room when required
• Perform the duties outlined in the operational checklist and submit monthly
• Ensure outside contractor work is scheduled and monitored according to standard of operation
• When on duty on weekends, the Resident Manager personnel are responsible to ensure building cleanliness is maintained
• Perform duties as assigned in alternative buildings and provide emergency on-call coverage as assigned
• Any other duties assigned by the Regional Manager
• Ensure completed work orders are returned to Regional Manager as completed
• Ensure rental payments are collected and delivered to Property Management Office

Client Service: greet residents, direct and guide as required. Ensure requests are responded to in a prompt, efficient and friendly manner

QUALIFICATIONS

Educational Requirements:

• Completion of High School
• Technical certificate or College an asset 

Prior Related Experience:

• Experience working as a Superintendent Team or as a Resident Manager Team
• Experience in accounting, administration and maintenanc

Skills:

•  Excellent Customer Service skills

• Ability to work in a team environment

Please apply in TEAMS (2 resumes or 1 joint resume)!