Account and Password

How do I reset a forgotten password?

Go to the login page and enter your username and password.

If the password is incorrect, you will see this message:

“Sorry, unrecognized username or password. Click here to reset your password.”

Click the password-reset link and follow the instructions sent to your email address.

How do we change our username, email address or password?

First, log in to your WorkingCouples.com account. Then:

1. Open My Account and click Edit.
2. Type your new Username, E-mail address, or new password. A new password goes in both password boxes.
3. Enter your email address again in the Confirm e-mail address box. It must match the E-mail address box.
4. If you are changing your email address or password, also enter your Current password.
5. Click Save at the bottom of the page.

If the username you want is already taken, try a slightly different one. You can always log in with your email address instead of your username.

If you don’t remember your current password, follow the password-reset steps above first.

Why can’t we access our paid subscription features?

First, make sure you are logged in with the same WorkingCouples.com username and email address used when the paid subscription was purchased. Paid access is connected to that specific account.

Then:

1. Open My Account and confirm that your paid subscription is active.
2. Log out, then log back in to refresh your account access.
3. Make sure you are not signed in to a different free account that may have been created previously.

A free registration provides access to current job listings, while paid subscriptions include additional features such as publishing a resume, customized daily job alerts, and an advertising-free experience.

If your payment was completed but paid features still do not appear, contact WorkingCouples.com and include:

• Your username
• The email address used for payment
• The approximate date of purchase

We will review the account and correct the access as quickly as possible.

Free and Paid Access

Can we use WorkingCouples.com without a paid subscription?

Yes. Free registered job seekers can browse and fully access all current job listings on WorkingCouples.com. They also receive Featured Job Alerts unless they choose to opt out.

A paid subscription adds several benefits, including:

• The ability to publish a resume for employers to find
• Customized daily email alerts for newly published jobs
• An advertising-free experience

You can begin with free access and upgrade later if the additional features would help your job search.

Why use customized job alerts instead of checking the website?

You are welcome to browse WorkingCouples.com whenever you like.

Paid subscribers can also create customized daily email alerts for the types of jobs that interest them. These alerts help you learn about newly published opportunities without repeatedly checking the website and may allow you to apply sooner.

Subscription and Billing

How do we cancel our paid subscription?

To cancel your paid subscription, first log in to your WorkingCouples.com account.

On a desktop or laptop computer:

1. Click My Account below your username in the left-hand column.
2. Click Recurring Fees.
3. Click Cancel.

On a mobile device:

1. Tap My Account near the top of the screen.
2. Tap Recurring Fees.
3. Tap Cancel.

You may also cancel by clicking the Unsubscribe link in the Subscription Level section of your My Account page.

Once you cancel:

• You will not be billed again.
• Your paid access will remain active until the end of your current billing period.
• We cannot provide refunds for unused portions of a monthly or quarterly subscription.
• Any published resume will be archived automatically and will no longer be visible to employers when your paid access ends.

Please note: Email job alerts are managed separately from your paid subscription. Canceling your subscription does not automatically stop those emails. To stop receiving an email alert, click the Unsubscribe link at the bottom of the alert or manage your alerts from your My Account page.

How do we update our credit card or billing information?

To update the payment information for an active paid subscription, first log in to your WorkingCouples.com account.

On a desktop or laptop computer:

1. Click My Account below your username in the left-hand column.
2. Find the Subscription Level section.
3. Click Change Billing Details.
4. Enter the updated payment information.
5. Click Update at the bottom of the form.

On a mobile device:

1. Tap My Account near the top of the screen.
2. Find the Subscription Level section.
3. Tap Change Billing Details.
4. Enter the updated payment information and tap Update.

If your subscription has already expired or been canceled, the previous plan cannot be updated. Select Job Seekers → Join from the main menu and purchase a new paid subscription.

Why am I still being billed after unsubscribing from an email alert?

Unsubscribing from an email job alert only stops that email alert. It does not cancel your paid WorkingCouples.com subscription.

To stop future subscription charges:

1. Log in to your account.
2. Click My Account.
3. Click Recurring Fees.
4. Click Cancel.

After successfully canceling, you will receive an email confirming that your paid subscription will not renew. Your paid access will remain available until the end of the current billing period.

Resumes and Privacy

How do we edit our resume?

First, make sure you are logged in to your WorkingCouples.com account.

On a desktop or laptop computer:

1. Find your username in the left-hand column.
2. Click My Resume below your username.
3. Your resume will appear, along with the option to edit it.

On a smartphone:

1. Scroll down below the Browse Jobs sections.
2. Find your username.
3. Tap My Resume below your username to view and edit your resume.

I posted a resume. Where can I find it?

All resumes are reviewed before they are published, so your resume may not appear publicly immediately.

To view your resume and check its status, first log in to your WorkingCouples.com account.

On a desktop or laptop computer:

1. Find your username in the left-hand column.
2. Click My Resume below your username.
3. Review the appropriate status section, such as Draft, Pending, Active, or Archived.

On a smartphone:

1. Scroll below the Browse Jobs sections.
2. Find your username.
3. Tap My Resume.

Most submitted resumes are reviewed within 24 hours.

Who can see our resume and contact information?

Your resume can be viewed by:

• You
• WorkingCouples.com administrators
• Registered employers who are logged in and have at least one active job listing on WorkingCouples.com

Your resume must include enough information for legitimate employers to evaluate and contact you, so complete privacy cannot be guaranteed.

For your protection, do not include highly sensitive information in your resume, such as:

• Social Security numbers
• Banking or credit-card information
• Copies of identification
• Passwords
• Other private financial information

Only include the contact information you are comfortable sharing with qualified employers, such as an email address or phone number.

If someone contacts you inappropriately or appears suspicious, block the person when possible and contact WorkingCouples.com so the situation can be reviewed.

Job Alerts and Facebook

When will we begin receiving Featured Job Alerts?

Free registered job seekers are automatically enrolled to receive Featured Job Alerts unless they choose to opt out.

You will begin receiving them with the next Featured Job Alert email. Because these alerts are sent when featured opportunities are available, they may not arrive every day.

Paid subscribers can also set up customized daily email alerts for newly published jobs that match their interests.

Can I get new job updates on Facebook?

Yes. WorkingCouples.com posts new job opportunities and other updates on Facebook.

Follow the WorkingCouples.com Facebook page to see new listings in your feed. Because Facebook may not show every post to every follower, we also recommend checking WorkingCouples.com regularly or using customized email job alerts with a paid subscription.

Finding and Applying for Jobs

There are other job posting sites we can visit. Why WorkingCouples.com?

WorkingCouples.com is different from general job boards because every opportunity on the site is intended for two people who want to work together.

Instead of searching through hundreds of jobs designed for one person, couples can focus on employers who are specifically looking to hire a team. This saves time, reduces frustration, and makes it easier to find opportunities that fit both partners.

WorkingCouples.com has connected job-seeking couples with employers for more than 20 years and remains the largest specialized source of jobs for two.

How do we contact an employer about a job?

Each employer chooses how applicants should contact them.

A job listing may provide an email address, phone number, website, mailing address, or another application method. Some employers may instead require couples to apply through the WorkingCouples.com application system.

Follow the application instructions provided in the individual job listing.

What are archived job listings?

Archived listings are job postings that are no longer active on WorkingCouples.com. The position may have been filled, the employer may have stopped accepting applications, or the listing may have reached the end of its posting period.

We keep selected archived listings available so job seekers can see the kinds of opportunities that have appeared on WorkingCouples.com over time.

Archived listings are provided for reference only. Unless the listing specifically says otherwise, you should not assume the employer is still accepting applications. Browse the active job listings for positions that are currently available.

What kinds of couples or teams do employers hire?

Employers may consider many types of two-person teams, including:

• Married couples
• Unmarried partners
• Parent-and-adult-child teams
• Friends
• Other pairs who work well together

The most important factors are usually the skills, experience, reliability, and overall fit of both applicants.

Do not hesitate to apply for a position if you believe the two of you meet the employer’s qualifications, even if your relationship does not match a traditional husband-and-wife team.

Where are WorkingCouples.com jobs located?

Because WorkingCouples.com is a U.S.-based company, most job listings are located in the United States and Canada.

We also publish opportunities in other parts of the world, although international listings are posted less frequently. Some positions may allow couples to work remotely or may not require relocation.

International Jobs and Safety

How do we determine the passport, visa, and work-permit requirements for a job in another country?

Passport, visa, and work-authorization requirements vary by country, citizenship, type of work, and length of stay.

Ask the employer whether applicants from another country are eligible and whether the employer provides visa or immigration assistance. You should also verify the requirements directly with the destination country’s official immigration authority, embassy, or consulate before accepting the position or making travel arrangements.

Do not assume that receiving a job offer automatically gives you permission to enter or work in another country. Each applicant is responsible for making sure the required documents and work authorization are in place.

What should we do if an employer asks for money or sensitive personal information?

Treat requests for money or sensitive personal information with caution, especially if you have not verified the employer’s identity or completed a legitimate interview process.

Do not send money, gift cards, cryptocurrency, banking information, Social Security numbers, copies of identification, or other sensitive information simply to apply for a position.

Before providing information needed for a background check, payroll, or tax forms:

• Confirm that the employer and position are legitimate.
• Speak directly with the employer by phone or video.
• Verify the company through its official website and contact information.
• Make sure sensitive information is submitted through a secure and appropriate process.

Be especially cautious if someone pressures you to act immediately, communicates only by text or messaging apps, sends you a check and asks you to return part of the money, or promises unusually high pay for very little work.

If a job posted on WorkingCouples.com appears suspicious, stop communicating with the person and contact WorkingCouples.com so the listing can be reviewed.