Hotel Manager, Housekeeper, and Front Desk Receptionist - Idaho Springs, CO

General Manager

Role and Responsibilities

A Club Hotel General Manager will oversee daily operations of the Club Hotel. The General Manager will be responsible for managing employees and ensuring an excellent guest experience in the hotel and event space. The General Manager is a leader and problem solver. The ideal candidate will be:

• An excellent communicator with exceptional organizational skills.
• Have previous managerial experience.
• Experienced in customer service.

The General Manager’s responsibilities include managing people and hotel operations as well as assisting in establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping staff develop and be productive, while ensuring guest satisfaction and hotel profitability.

Responsibilities Include:

1. Participate in hiring and training qualified personnel according to Club Hotel standards.
2. Organize and coordinate operations to ensure maximum efficiency.
3. Residing at the property as primary resident, with private Managers Quarters being included in salary.
4. Supervise and evaluate staff.
5. Ensure supplies and equipment are adequate in quantity and quality.
6. Ensure high standards of guest service along with guest safety and privacy.
7. Enforce adherence to regulations and quality standards.
8. Ensure all records are kept properly and consistently.
9. As a team leader, responsibilities will extend to customer service, housekeeping, and other tasks as assigned by hotel owners.
10. Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
11. Preparing periodic reports on hotel activities.
12. Representing the hotel in the local community and maintaining relationships with local businesses.
13. All team members must maintain a neat, well-groomed appearance as defined in Company Policy.
14. Complete room and property audits for cleanliness and document any damage for repair.

Front Desk Receptionist

Role and Responsibilities

The Club Hotel is looking for a reliable Hotel Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. Candidate must have excellent customer service skills, good computer skills, and willing to do a variety of tasks. The ideal candidate will be:

• A friendly, pleasant individual who will provide guests with a warm greeting.
• A capable problem solver, answering guest questions and providing excellent customer service.
• A team player, collaborating with hotel manager and housekeeping staff to keep the hotel clean and running efficiently. 

The Hotel Receptionist responsibilities include:

1. Welcome guests upon entrance and help with check-in.
2. Keep the lobby neat and tidy with refreshments for guests.
3. Act as the point of contact for guests who need assistance or information and attend to their wishes and requirements.
4. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
5. Respond to guests’ complaints in a timely and professional manner.
6. Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
7. Clean the common areas of the hotel on a daily basis.
8. Answer the phone and make reservations.
9. All team members must maintain a neat, well-groomed appearance as defined in company policy.
10. Enforce adherence to regulations and quality standards.
11. Ensure all records are kept properly and consistently.
12. Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
13. Other tasks such as laundry, and general housekeeping as needed.

Housekeeper

Role and Responsibilities

A Club Hotel Housekeeper is responsible for taking care of the hotel’s general cleanliness to provide tidy and sanitary amenities to guests. 

• Housekeepers will be expected to clean guest rooms, common areas, and Annex rental space as specified daily.
• Assist and complete additional tasks as assigned by General Manager.

The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. Responsibilities Include:

1. Performing a variety of cleaning activities such as room turnovers, sweeping, mopping, dusting and laundry.
2. Ensuring all rooms are cared for and inspected according to Club Hotel standards provided.
3. Protecting equipment and making sure there are no inadequacies.
4. Notify superiors on any damages, deficits, and disturbances.
5. Deal with reasonable complaints/requests with professionalism and patience.
6. Check stocking levels of all consumables and notify General Manager when reordering items is appropriate.
7. Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
8. All team members must maintain a neat, well-groomed appearance as defined in Company Policy.

Qualifications and Education Requirements

High School Diploma/GED

Must be willing to relocate and live on the property full time.

Proficient in MS Office and relevant software.

Excellent organizational and leadership skills.

Outstanding communication (verbal and written).

Problem solving aptitude.

Customer-oriented and friendly.

Prioritization and time management skills.

Working quickly without compromising quality.

Knowledge of the English language, multilingual a plus.

Preferred Skills

Previous hospitality experience is a plus. In lieu of hospitality experience please provide any additional experiences that would apply to this position. Previous concierge or customer service is an advantage.