FEATURED JOB OPENING: Hotel Managers/Innkeepers - Rockerville, SD near Mt Rushmore and Keystone, Rapid City, South Dakota

We are a 50 room hotel/cabins located in the Black Hills, near Mt Rushmore.  We are a family owned business, and are seeking a managing couple.  We are a seasonal lodge and cabins,  open March 1- October 31.  We provide a one bedroom furnished apartment.   We need managers to start work mid to end of February.  We are seeking a managing couple that strives daily to ensure the best guest experience - we are blessed to be their lodging choice. 

Job Responsibilities:

The management of the day-to-day hotel front desk, reservations and telephone service operations, while maintaining quality standards, work with the owner to ensure an efficient operation that provides levels of service that consistently exceeds guest and ownership expectations. Manage, maintain, organize, keep inventory/ordering supplies and tidiness in the general store. Direct housekeeping, laundry and public space cleaning functions of the hotel to established standards.  Essential to be hands on, working side by side with staff as needed, have a can do attitude and drive to achieve high standard at every turn.  Interview, hire, schedule, train, evaluate housekeepers/front desk/breakfast attendant/groundskeepers. Ensure cleanliness to cleanliness standards. Respond to customer concerns per owner guidelines. Conduct regular daily walk through inspections of all assigned areas; make note of discrepancies follow-up for completion. Set staffing schedule to occupancy needs and supervise employees enforcing attendance/employment agreement. Reporting maintenance needs. Security of property including all keys, equipment, supplies.
Conduct scheduled inventories of housekeeping supplies e.g. linens, room amenities, etc. as directed. Conduct guest room inventory e.g. hangers, iron, kitchen supplies etc. on a twice monthly schedule. Be a hotel standard bearer for professionalism, appearance, service, and success to the all staff. Ensure that guests are greeted, checked in and allocated rooms promptly and courteously. Ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.  Be readily available at all times to deal with problems or complaints.
Ensure that rooms have been serviced and maintained to the established standards.  Provide effective communication between front office staff with other departments (e.g. housekeeping).  Prioritize that inquiries, messages are dealt with courteously and efficiently.
Monitor that all staff are correctly dressed at all times. Ensure that incoming and outgoing telephone calls are handled promptly and courteously and ensure accurate/timely submission of all reports and administrative work.  
Conduct all other duties, responsibilities, actions and activities that are inherent in the management position.  This includes actively cleaning and completing housekeeping tasks, front desk, breakfast attendant, grounds duties as needed to ensure quality of property and guest experience.  It is the expectation that the manager is working as hard as any other employee, and willing to be “in the trenches” with staff.  This manager will need to be able to sustain long days, on feet and active.  Be eager to greet every customer with a smile, and help them feel welcome.