Couple Manage - Relais & Chateaux - Madagascar - Anjajavy

Couple Manage - Relais & Chateaux - Madagascar - Anjajavy

Posted: 5/29/2018 - 11:28 am

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THE HOTEL:

Anjajavy le Lodge Relais & Châteaux an emblematic beach & forest lodge in Madagascar located on an isolated peninsula inside a natural protected area is looking for a Lodge Manager couple with a 4 to 5* Hotel/Restaurant background

The position is accountable to the General Manager

 

 

MISSIONS AND DUTIES:

  • Lead the front of house morning meetings with department managers every day and follow through
  • Ensure that ultimate guest relations and high personal attention levels are maintained at the lodge
  • Be the face of the lodge and interact with guests and employees 
  • Examine public areas, villas, back of the house areas, beaches, gardens and reserve paths
  • Maintain the highest standards of housekeeping and maintenance and ensure that style and design are well maintained.
  • Be present at reception to assist with arrivals, departures, and booking activities, but also to ensure that important information is shared among the staff
  • Check and respond to all emails
  • Host evening meals and attend pre-dinner drinks
  • Ensure entire team is always well presented
  • Ensure all roles of the team are covered and people allocated accordingly
  • Analyze and respond to all guests feedbacks with the managers and implement discussed solutions 
  • Maintain lodge standards and achieve goals in line with the vision of the company
  • Comply with Local Labor laws and deal with any employee issues with respect and according to established policy
  • Review the progress of orders and payments as well as overall management of petty cash
  • Timeous reporting and follow up of any issues
  • Any other day-to-day necessary tasks

 

PREREQUISITES:

  • Management experience required and knowledge of the lodge industry is a plus
  • Good communicators and speak English and French clearly
  • High standards of service excellence and a passion for the industry
  • Excellent attention to detail
  • Customer service experience
  • Able to plan, prioritize and work well under pressure.
  • Good team players and also have the ability and motivation to work under own instruction
  • Good computer skills
  • Driver’s License

 

RESPONSABILITIES:

  • Interacting with guests during service
  • Welcoming Guests
  • Multiple regular Physical Checks (i.e. rooms, uniforms, boats, equipment, kitchen, staff attendance…)
  • Maintenance of the high standards of the lodge in service, hygiene, fire safety, boat safety 
  • Control of storage and consumptions, petty cash, staff registers and schedules
  • Act as the link between Lodge and Senior Management
  • Training Staff

 

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