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- Couple Manage - Relais & Chateaux - Madagascar - Anjajavy
Couple Manage - Relais & Chateaux - Madagascar - Anjajavy
Couple Manage - Relais & Chateaux - Madagascar - Anjajavy
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WHY DO WE SHOW EXPIRED LISTINGS?
WHY DO WE SHOW EXPIRED LISTINGS?
THE HOTEL:
Anjajavy le Lodge Relais & Châteaux an emblematic beach & forest lodge in Madagascar located on an isolated peninsula inside a natural protected area is looking for a Lodge Manager couple with a 4 to 5* Hotel/Restaurant background
The position is accountable to the General Manager
MISSIONS AND DUTIES:
- Lead the front of house morning meetings with department managers every day and follow through
- Ensure that ultimate guest relations and high personal attention levels are maintained at the lodge
- Be the face of the lodge and interact with guests and employees
- Examine public areas, villas, back of the house areas, beaches, gardens and reserve paths
- Maintain the highest standards of housekeeping and maintenance and ensure that style and design are well maintained.
- Be present at reception to assist with arrivals, departures, and booking activities, but also to ensure that important information is shared among the staff
- Check and respond to all emails
- Host evening meals and attend pre-dinner drinks
- Ensure entire team is always well presented
- Ensure all roles of the team are covered and people allocated accordingly
- Analyze and respond to all guests feedbacks with the managers and implement discussed solutions
- Maintain lodge standards and achieve goals in line with the vision of the company
- Comply with Local Labor laws and deal with any employee issues with respect and according to established policy
- Review the progress of orders and payments as well as overall management of petty cash
- Timeous reporting and follow up of any issues
- Any other day-to-day necessary tasks
PREREQUISITES:
- Management experience required and knowledge of the lodge industry is a plus
- Good communicators and speak English and French clearly
- High standards of service excellence and a passion for the industry
- Excellent attention to detail
- Customer service experience
- Able to plan, prioritize and work well under pressure.
- Good team players and also have the ability and motivation to work under own instruction
- Good computer skills
- Driver’s License
RESPONSABILITIES:
- Interacting with guests during service
- Welcoming Guests
- Multiple regular Physical Checks (i.e. rooms, uniforms, boats, equipment, kitchen, staff attendance…)
- Maintenance of the high standards of the lodge in service, hygiene, fire safety, boat safety
- Control of storage and consumptions, petty cash, staff registers and schedules
- Act as the link between Lodge and Senior Management
- Training Staff
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