Building Manager Couple - London, ON

About the Position:

Building Manager Couples play a critical role in the successful operations of our apartment complexes and in the overall success of Timbercreek. This role is primarily responsible for the general management and oversight of the property and for the supervision of staff to ensure that a superior level of co-operation, service and support is provided to tenants thereby ensuring that Timbercreek is the preferred land lord of choice. This role is full-time, live-in position.

Key Responsibilities:

Customer Service:
•Ensure that a superior level of cooperation, service and support is provided to tenants
•Promptly respond to tenant issues and service requests

Leasing:
•Must demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining an occupancy rate of 100%)
•Shows prospective tenants available suites, processes tenant applications and lease agreements
•Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to tenants

Operations:
•Responsible for the day-to-day operations of the building (general maintenance and cleaning)
•Ensure the apartment complex is maintained and cleaned in accordance with company standards
•Pro-actively inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required
•Responsible for “move-in, move-out” procedures.
•Assists in training on-site staff (Assistant Building Managers, Maintenance Associates and Cleaners) on Operational procedures
•Ability to represent company at Landlord Tenant Board hearings
•Other duties as assigned

Job Requirements:

Education and Experience:
•Completion of High School or general education degree (GED)
•2+ years of related experience in a customer service or related role
•Exposure to the multi-residential or other related industry asset class would be considered an asset
•WHMIS certification would be an asset
•Experience with Fire Life Safety & Building Inspections would be an asset
•Knowledge of current laws, legislation and rights concerning tenants would be an asset

Technical Skills:
•Building / Property Maintenance
•Basic knowledge of plumbing, electrical, drywall, carpentry, painting
•Proficient with use of basic handheld and electrical tools
•Computer skills (Microsoft Office Suite, Yardi, email, internet)

Other:
•Must be willing to live on-site
•Flexibility to work on-call on a rotating schedule (evenings & weekends)

Qualifications:

•A commitment to “Best in Class” customer services
•A professional demeanor with strong communication skills
•Demonstrates a high degree of integrity, discretion and confidentiality
•Ability to accurately listen, understand and respond to issues appropriately
•Ability to work and act independently using good judgment
•Ability to remain calm and focused in high pressure situations
•Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
•Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
•Excellent problem solving capabilities

Physical Demands/Working Conditions:

•Walk, stand, climb and bend
•Kneel down
•Reach and grasp
•Push and pull objects
•Lift and or move up to 50 lb.
•Repetitive arm movements
•Exposure to wet/humid conditions; outside weather conditions; fumes/airborne particles; caustic chemicals; the noise level in the work environment may be moderate to loud.