Resident Manager(s) - Makanda, IL

Our Inn is a beautiful and unique inn experience located in the heart of the Shawnee National Forest in Makanda, Illinois.  Designed to be in-sync with nature, the buildings use various natural building materials, including strawbale, earthen plaster, living roofs, reclaimed wood, and many sustainable building techniques.  Along with the natural materials and design, the inn has high-end furnishings and climate control systems.  It provides an amazing place for guest to explore and enjoy all that the area has to offer.

We seek an individual/couple to be the resident manager for our Inn & Cottages, a sociable and detail-oriented person responsible for the day-to-day operations running a nine guestroom/cottage natural retreat. The ideal candidate must be self-motivated and organized with outstanding customer service experience and computer office skills. Professional appearance is required at all times when guests are on the property. She/he/they must be flexible, able to adapt to a changing schedule. Honesty and integrity are essential.

This position is not your typical job; it's a "lifestyle" career. Our Innkeeper(s) will be living on-site in the provided apartment and interacting with guests and staff daily. If you are looking for an opportunity to work at a steady pace throughout the day while delivering outstanding hospitality, this is a wonderful opportunity. The highest level of honesty and integrity is an absolute requirement.

Responsibilities

Responsible for the overall day-to-day management and operations of the business and property.  Specific duties include:

• Guest services- deliver impeccable customer service to all guests in person, via phone, and email.
  • The candidate must be culturally comfortable with the property's location, history, and core values.
  • Respond as quickly as possible to all guest inquiries via phone or email for overnight accommodations, encouraging guests to make reservations.
  • Handle check-ins and checkout per established procedures.
  • Respond to the guests' needs during their stay, such as inn information, visitor information, directions, making dinner reservations, providing beverages, room amenities, and any other request within reason.
• Marketing and sales
  • Provide input to annual and quarterly marketing initiatives.
  • Responsible for all Social media outlets
  • Google optimization experience a plus
• Operations
  • Food/beverage – shopping, food prep, and breakfast service.
  • Order and manage a complete inventory for the operation
  • Manage daily property operations, including general light cleaning, guest room cleaning, laundry, and seasonal design projects.
  • Property/facility maintenance – provide ongoing preventative maintenance services.
  • Groundskeeping
  • Assume the role of Inn spokesperson in the absence of the owners and all emergencies.
  • Comply with all Illinois Liquor Control Board rules and regulations as they might apply to this property.

• Financials
  • Understand and work toward achieving all business objectives created by the owners and reviewed every month.
  • Prepare weekly and monthly operations reports.

Marketing

All branding, marketing, and public relations initiatives will be created and initiated by the owners with daily and weekly participation by the Innkeeper(s). These include blogs and posts on social media.

Accounting

Owners will manage payroll, process payables and receivables. Innkeeper(s) will be responsible for gathering, organizing, and forwarding necessary documentation in either digital or written format as directed by the owners

Compensation Package includes the following:

Compensation

Compensation is based on the level of experience and includes full-time employment year-round, with payroll processed every two weeks.

Incentives

An incentive plan will be established after 90 days of employment based on mutually established benchmarks for marketing, increased revenue, overall profitability, guest satisfaction, and meeting overall objectives established with the owners.

Tips/Gratuities and Service Fees

Tips received directly from guests will be shared and distributed among the appropriate staff per established procedures. Innkeeper will keep a record of all tips, gratuities, and service fees.

Housing

The Owner shall provide housing in a designated area of the property with all utilities (electricity, water, garbage, internet) included. The Innkeeper(s) shall obtain a renter's insurance policy and provide all food and alcohol for personal consumption and maintain the property in acceptable condition. The Innkeeper(s) will not keep pets unless specifically negotiated with owners. A written agreement will confirm if a pet is approved.

Equipment

A computer, printer, scanner, and mobile phone will be provided for use during employment