Resort Manager Couple - Mesa, AZ

COMMUNITY MANAGER /COUPLE

Job Summary

The Resort Manager/Couple will administer and maintain all phases of RV operations to include personnel functions, leasing, community maintenance, monitoring market conditions, budget control, advertising, and resident relations. The compensation package for this position includes RV housing, salary, and benefits.

General Accountabilities

· Identifies and addresses issues associated with a supervisory position.

· Hires, trains, coaches, and evaluates on-site employees.

· Takes appropriate disciplinary action in response to insubordination, misconduct, and lackluster performance.

· Thoroughly documents employee/resident incidents as they arise.

· Provides staff with direction, guidance, and tools for performing well.

· Performs a variety of tasks in a calm and controlled manner.

· Plans and schedules work in advance.

· Reaches decisions quickly based on available information.

· Takes initiative to research and complete projects.

· Acts as an innovative and/or creative source to consider solutions to problems.

· Provides clear and concise instructions for effective management of on-site staff.

· Develops an integral team that effectively sells the quality and professionalism of the company.

· Conducts staff meetings on regular basis.

· Performs duties to attain the highest levels of resident service.

· Responds promptly to employees/customer’s needs and concerns.

· Determines the needs of customers while being pleasant, cheerful, and tactful.

· Performs a variety of duties associated with payroll/financial reporting and monitoring.

· Negotiates to maximize the benefits for the organization.

· Processes and approves payment of invoices on a timely basis.

· Ensures completion of various daily, weekly and monthly reports in a timely and accurate manner.

· Review reports and makes operating recommendations.

· Monitors Budget Control Log and regularly reports variances.

· Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments, and negotiations, etc.

· Prepares and inputs remote timesheets and payroll-related information accurately and promptly.

· Survey and understand market conditions and competition.

· Develop and implement a marketing plan.

· Reviews renewals and prepares budget increase recommendations according to the operating budget and market conditions.

· Prepares and follows guidelines of community operating budget, and makes recommendations for ways to maximize income and minimize expenses.

· Performs a variety of duties associated with leasing/marketing and community functions.

· Supports overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, etc.

· Analyzes and monitor community market conditions to anticipate market changes or trends that could affect the profitability of the community.

· Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.

· Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.

· Ensures staff is implementing resident retention and renewal programs.

· Supervises and ensures the collection of all rent and other Community income.

· Inspects Community common areas, models, and vacant units regularly and completes the community inspection report.

· Reviews and approves or rejects resident applications.

· Understands and complies with state landlord-tenant law and Fair Housing laws and standards.

· Performs a variety of duties associated with maintenance and related programs.

· Monitor maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards.

· Makes recommendations and oversees the editing of the community newsletter.

· Becomes active in the local business community and develops a rapport with the residential community.

· Attends and participates in training seminars as requested.

· Ensures all on-site staff has enrolled in and completed necessary courses.

· Transports residents and/or prospective residents via motorized vehicle throughout Community grounds; runs errands as necessary.

· Performs other related duties as assigned or requested.

· *The Company reserves the right to add or change duties at any time.

Job Qualifications

· Minimum Education: High School

· Minimum Experience: 2 Years of on-site management

· Minimum Field-of-Expertise: Residential or commercial management experience, including supervisory responsibility.

· Preferred Education: Bachelor’s Degree

· Preferred Field-of-Expertise: Sales/multi-family leasing experience

· Valid driver’s license and good driving record.

· Yardi Accounting Software a plus, but not mandatory

Competencies

· Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information;

Develops solutions; Uses reason.

· Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Manages project team activities.

· Managing People - Includes staff in planning and decision-making processes; Makes self-accessible to staff; Develops subordinates' skills and encourages growth; Seeks to improve processes, products, and services.

· Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures;

Conserves company resources.

· Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary;

Responds informatively to questions.

· Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

· Teaching/Training & Clearly explain concepts; Varies presentation style to satisfy different learning needs.

Physical Demands

· Occasionally required to be in a stationary position.

· Occasionally required to move about inside and outside.

· Occasionally required to communicate.

· Occasionally required to use hands or arms.

· Occasionally required to bend or lift.

· Occasionally required to lift light weights (less than 25 pounds).

· Occasionally required to lift moderate weights (25-50 pounds).

· Occasionally required to lift heavy weights (50 pounds or greater).

· Finger dexterity is required.

· Hand coordination required.

· Specific vision abilities required for this job include close vision, distance vision, ability to adjust, or focus.