Campground Manager(s) - Ann Arbor, MI

We are looking for Hospitality Superstars to join our team. 

Goals & Objectives

• Live our values while leading your on-site team to accomplish the following:
• Maintenance of a safe, fun, clean, and family-oriented environment
• Ensure that campground and its amenities are fully operational
• Recruit, train, and lead the on-site team
• Maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses
• Drive growth and promotion of campground's service offerings
• Maintain company standards and expectations
• Manage campground’s key performance indicators (KPIs)
• Oversee capital improvements, maintenance, and other infrastructure projects

Community Management

• Manage all campground operations to ensure the highest level of camper satisfaction
• Develop marketing initiatives designed to drive occupancy
• Manage camper expectations, address and solve camper-related issues to ensure a positive guest experience
• Oversee onsite events including but not limited to live music
• Proactively gather information on campers’ and their travel plans to find ways to “wow” them
• Design and implement rules, guidelines and best practices for the community to maximize camper experience
• Recommend best practices, including but not limited to community management, sales, events, training, and camper experience on a company-wide level
• Review daily reports and work with the team to finalize weekly and monthly reports
• Expense management for the campground, including the submission of accurate weekly expense reports

Business Development

• Take responsibility for sales, local marketing, and community dynamics
• Actively manage reservations to work towards 100% campground occupancy
• Engage in the larger community of the market by attending events and networking with local business, government groups, and organizations
• Manage and maintain relationships with vendors, suppliers, and neighbors

Physical Campground Management

• Make recommendations on any repairs, maintenance, or updates required in your campground
• Oversee and implement capital improvement projects
• Analyze reviews to identify and resolve issues presented, i.e. un-level sites, insufficient cleaning staff, or poor cable tv picture quality, etc.
• Set priorities using camper reviews and clearly communicate adjustments to the team
• Know and be able to implement camper safety plans, i.e. fire and emergency plans

Personnel Management

• Manage the on-site team to achieve specific goals and objectives
• Lead professional development within the team and make recommendations to promote current employees
• Perform weekly one-on-one meetings to track individual performance
• Oversee staffing to ensure the team is maximizing productivity
• Oversee and keep the team up to date with process changes
• Oversee team including performance management reviews

Experience & Requirements

• College graduate with a four-year degree
• Customer service and sales experience required
• Project management and business operations experience required
• Must have strong verbal and written communication skills
• Understanding and experience managing a team of more than two people
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for and understanding of our mission and values

Our Mission

• We are on a mission to be the most hospitable company in the world.

Our Values

• We put our team first: The most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. Our team is our most important asset, and together we can accomplish anything.
• We make them say WOW: We are passionate and determined to WOW our team members, our guests, our community, our suppliers, and our partners at every interaction.
• We express gratitude: We appreciate that our team members and guests have many choices, and we are grateful that they have chosen to spend their time with us. We are committed to demonstrating that by choosing us, they've made the right decision.
• We get better every day: We are always growing, learning, and ready to embrace and drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.
• We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.
• We enable mobility: We believe in providing access points to the most desirable places in America at a fair price.
• We bounce out of bed: We wake up each morning excited for the journey.
• We work hard to be the best neighbor: We strive to leave the biggest positive impact on the communities where we operate. When possible, we buy local, hire local, and do all we can to support our neighbors. Their success is our success, and we want to see them win.