Resort Manager - live in

Posted: 7/18/2022

Job description

The basic function of the Manager is the responsibility of running day-to-day operations of the resort while achieving ongoing guest satisfaction using guest tracking as a tool for continuous improvement.

EDUCATION:

° High school diploma

° Hospitality/Tourism education an asset

EXPERIENCE

° 3 years Hospitality/Tourism experience

° Proven demonstration of the ability to work independently without the need for close supervision

° Proven demonstration of the ability to deal effectively with customer solutions

SKILLS, KNOWLEDGE, AND ABILITIES

° Must be computer literate and competent with using spreadsheets, word processing, email and Internet

° Must be able to communicate verbally and in writing in English to interact with clients, employees, vendors, and professionals

° Independent decision making in an ever-changing environment

° Ability to work as part of a team

° Ability to multi-task

° Problem- solving skills

° Attention to detail

PHYSICAL

° Must have the physical ability/stamina to work long hours during high season.

° Must have ability to perform all housekeeping duties: cleaning rooms, general maintenance, laundry, housekeeping aide.

HOURS OF EMPLOYMENT: Long hours, including night and weekend work are common. On call 24 hours a day to resolve problems or emergencies. The manager is required to reside on the premises and should they be unavailable at any time they are responsible for arranging for alternate coverage. Scheduling of staff will be arranged in order for manager to receive 2 days off per week. Any additional extended time away from the property) will be arranged at the manager’s expense. Time away from the property will be arranged during slowest periods of the week/day.

HOSPITALITY REQUIREMENTS FOR INTERNAL AND EXTERNAL CUSTOMERS

° Professionalism and courtesy are to be extended at all times to guests, owners, associates and vendors.

° Owners are to be serviced the same as if they are a paying guest on the property.

° Guests and owners should be professionally greeted within 5ft of your area when in public areas of the motel.

° Personal/business conversations among associates to be stopped in order to assist guest(s).

° Manager should take initiative to offer assistance or answer questions throughout the property.

° Manager should remain highly visible and be readily available for guests at all times.

° Manager should always demonstrate self-confidence, energy and enthusiasm.