General Manager (or Couple) - Lenox, MA

An exciting opportunity for a General Manager to lead the transformation of our newly-renovated boutique hotel and restaurant in Lenox, MA, in the heart of the Berkshires. You must be passionate about hospitality, entrepreneurial, motivated, and can build and lead a team to execute operational strategies in a historic, 30 room upscale property.

The General Manager will be a “hands-on” leader and have the intrinsic desire to meet the needs of our guests and team members. You must possess a true appreciation for travel, food and wine, and a desire to connect with people.

This position requires a person/couple who views the opening of a new property as an exciting challenge and is ready to put their experience in management, sales, food & beverage, and event planning to the test.

Essential Functions and Responsibilities of the job include but are not limited to:

• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention. Improve service by communicating and assisting associates to understand guest needs, providing guidance, feedback and individual coaching when needed.

• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates humility and integrity; leads by example.

• Recruiting and Building Teams - Recruiting talented individuals for hotel and food & beverage operations, encouraging and building mutual trust, respect and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors.

• Supervising Team Members - Supervising and managing team members. Understanding all’ positions well enough to perform duties in their absence.

• Manage Daily Operations - Managing all day-to-day operations, ensuring adherence to quality and fiscal/operational standards. Establishing performance standards and monitoring key performance indicators on a regular basis.

• Organizing, Planning and Prioritizing Work - Developing specific goals and plans with ownership to prioritize, organize and accomplish your work. Translate business plans into team member-level actions that deliver results.

• Sales and Marketing Management - Collaborating with ownership on establishing short and long term sales and marketing activities to drive profitable revenue and improved guest experience.

• Maintaining Guest Feedback Program - Establishing protocols for timely responses to all customer feedback on paper and online, as well as analyzing guest feedback and reporting to Ownership.

• Ensure the health, safety and comfort of our team members and guests.

• Public Relations - Establishing presence in the market by actively promoting an exemplary property image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers.

• Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Tasks performed daily (regularly): Review/verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.

Tasks performed periodically: Hire/train/coach/delegate/terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables, attend community events (Chamber of Commerce, Visitors Bureau, etc.)

Tasks performed occasionally: Travel to sales events and training seminars, survey competing facilities, complete marketing reports, monitor financial statements, participate in hotel budgeting and planning.

Other duties from time to time as assigned by ownership.

Skills/Abilities/Other Requirements:

• Strong leadership, sales and public relations skills.

• Proficient in supervising, training, coaching and developing.

• Ability to make timely, fact based, effective decisions.

• Ability to prioritize, organize and delegate work assignments.

• Ability to maintain good team member relations.

• Ability to develop and maintain effective guest relations.

• Ability to manage multi-departmental operations.

• Ability to direct performance of team members and follow-up with corrective action where needed.

• Ability to work long hours, 5 to 6 days a week including weekends and holidays when necessary.

• Computer skills; Word, Excel and PowerPoint preferred.

• Previous experience with the operation of Point of Sale and Property Management Systems.

• Valid driver’s license with proof of auto liability insurance.

• Ability to stand for long periods which may include the entire shift.

• Ability to lift and carry 25 pounds between the knees and shoulders.

• Ability to walk multiple staircases throughout the day.

Benefits

Medical, Dental, and Vision insurance, and Personal Time Off (PTO) are offered with this position along with a generous bonus program.

Experience

• At least 3-5 years experience as a General Manager within hotel operations demonstrating progressive career path responsibilities

• Independent/Boutique Hotel/Inn management experience preferred

• Full-service food service experience

• This is a full time (40+ hrs/wk), permanent, year-round position.

• This position will begin in early March 2021