Front desk agent/night audit

Posted: 9/26/2022

Approach all encounters with guests and employees in a friendly, service-oriented manner.

Comply at all times with standards and regulations to encourage safe and efficient hotel operations.

Maintain a friendly and warm demeanor at all times.

Initiate and complete the End of Day process.

Complete the Night Audit checklist for computer procedures daily.

Balance the day’s work.

Maintain cashiering responsibilities as per Front Office procedures.

Maintain Front Office computer system operation.

Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.

Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

Follow safety and emergency procedures.

Maintain proper record keeping (i.e., log books, etc.).

Be familiar with all policies and house rules.

Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.

Maintain radio contact with other employees during entire shift.

Have a working knowledge of security procedures.

Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Prepare and distribute the Daily Flash Report.

Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

Performs any other duties as requested by supervisor.