Hospitality Working Couple - Immediate Opening! - Little Rock, AR

We are looking for an energetic and motivated couple who loves working in the hospitality industry to join us in growing our business. The property has and still undergoing an extensive renovation. The innkeepers must have a strong work ethic and be reliable, flexible, detail-oriented, as well as possess strong communication skills. A professional demeanor and excellent customer service skills are essential. The Innkeepers will be "working managers" and must be able to work in a team environment. A 1 bedroom apartment with living room and kitchen is included. 

Responsibilities include and are not limited to;

• Manager/Customer Service
• Maintenance
• Grounds
• Marketing: Facebook, website, committee involvement within the community.
• Housekeeping: Assigns and monitors the housekeeping and maintenance of the hotel via inspections. Ensure that there is a consistently high level of maintenance in the rooms, common areas, service areas and exterior grounds
• Guest relations/Reservations/Event Planning: reservations, check ins, check outs, inquiries and special requests, groups, etc.) to ensure highest level of guest satisfaction. Greeting guests and assisting guests with all aspects of their stay, including making dinner reservations, providing for their comfort and their enjoyment of the inn, helping carry luggage, discussing area activities, and anything else they require.
• Answer guest complaints and resolves problems as to exceed guest expectations. Monitors and responds appropriately to online feedback (via TripAdvisor, Expedia, Booking.com, etc.) in a timely manner.
• Direct the daily operations of the Inn.
• Serve/set out breakfast daily if requested. We currently are not offering breakfast since we are building our business.
• Maintain excellent communications with staff and owner to encourage and promote positive working relationships.
• Hires/trains staff and conducts performance evaluations. Provides coaching and counseling to all employees when necessary.
• Responsible for maintaining supply ordering for all departments.
• Accountable for cash management, and submitting timely payroll, A/P, A/R, and revenue reporting
• Maintains well-organized files.
• Has in-depth knowledge of the City of Little Rock with its various attractions.
• Works with the Owner to actively oversee and manage hotel room rates to achieve highest yields based on forecasted occupancy and demand.
• Occupy and oversee the hotel during hours when the lobby is closed, including nights and weekends to ensure guest safety and security. Innkeeper is on-call after hours and must be reachable by guests. Answering the telephone with a professional, service-oriented demeanor and a clear voice
• Using a computer and online reservation system
• Processing payments
• Generally managing the operations of a successful lodging establishment and anything else that comes up.
  Other duties as assigned by the owners
• Groundskeeper: Maintain the yard, flower beds. Keep exterior free of debris and trash at all times.
• Innkeepers also performs housekeeping and maintenance tasks. Housekeeping duties include (but are not limited to):
  • Making beds and changing linens, towels and robes,cleaning floors, vacuuming, which includes changing the vacuum bag and cleaning the filters.
  • Cleaning and sanitizing bathroom floors, sinks, toilets, tubs, showers, and mirrors Cleaning and sanitizing kitchen surfaces and appliances
  • Dusting and polishing furniture and other surfaces
  • Cleaning exterior porches and windows
  • Removing stains from carpets
  • Cleaning underneath and behind furniture
  • Cleaning air conditioner filters
  • Cleaning light fixtures, lamps, and light bulbs Identifying and reporting items, furniture, fixtures, etc. that may require repair Any other housekeeping duties we may require

Please email to schedule a phone interview and get more information. We look forward to hearing from you!