Work Camper Couple (the Gateway to Grand Teton and Yellowstone) - Dubois, WY

Work Camper Couple (the Gateway to Grand Teton and Yellowstone) - Dubois, WY

Posted: 11/5/2019 - 8:52 pm

 

CAMPGROUND Work Campers IN BEAUTIFUL DUBOIS (THE GATEWAY TO GRAND TETON AND YELLOWSTONE) - DUBOIS, WY

We are looking for Hospitality Superstars to join our team. 

You can spend your summer near Grand Teton National Park and Yellowstone National Park in the charming western town of Dubois (Dew-Boyz), WY. We would love to have you join us around the campfire in the gateway to Grand Teton. Our campground is open from May 10th to September 30th. We pay for all hours worked - most positions are 30-40 hours/week. Full-hookup site rent is included for full-time staff.

Goals & Objectives

  • Live LLA Hospitality’s values while working alongside your on-site team to accomplish the following:
  • Maintenance of a safe, fun, clean, and family-oriented environment
  • Ensure that campground and its amenities are fully operational
  • Maximize camper-nights, registration revenue, store sales, and ancillary revenue 
  • Maintain company standards and expectations

 

Guest Services - Front Desk

The Guest Services department is responsible for ensuring we deliver an amazing guest experience at every interaction. We’ve never met a stranger who didn’t quickly become a friend. We love to help our guests find what they need, even when they didn't know they were looking for it. And boy are we good at doing that. Guest Services team members are responsible for guest registration, front desk, firewood sales, store sales, and all guest facing relations.

 

Primary responsibilities include, but are not limited to:

  • Expressing warm hospitality to campers in person and over the phone by being kind, curious, empathetic, friendly, and helpful
  • Greeting all campers with a positive attitude, a smile while displaying professionalism in appearance, including being well-groomed and wearing your KOA uniform and name tag
  • Handling all camper issues with respect by listening and acknowledging their concern
  • Completing registrations, reservations, store sales, and refunds while following procedures
  • Accurately processing cash and credit card transactions while utilizing the computer, credit card terminal, and various other front desk equipment
  • Ensuring that daily, weekly, and monthly scheduled stocking and cleaning programs are completed ensuring immaculate facilities
  • Promoting local attractions, and the KOA system

Expectations:

  • All guests are greeted immediately with friendly, helpful and professional guest service delivery
  • Demonstration of a positive attitude with guests, management, team members, and vendors
  • Careful and accurate money handling
  • Attention to detail when taking reservations and/or registering guests

Desired Qualifications:

  • Fluent in English
  • Proficient with computers including basic Microsoft Office
  • A desire to learn - our campground uses K2, the latest and greatest version of Kampsight
  • Available to work nights, weekends, and holidays
  • Outstanding customer services skills
  • Excellent judgment and an ability to think on your feet

Physical Requirements:

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
  • Long periods of standing (80%)
  • Ability to bend, stoop, kneel, crouch, and climb
  • Requires the use of hands/fingers to handle or feel

 

Guest Service - Outside/Maintenance

The Maintenance/Safety team is responsible for ensuring that everything on-site works like a well-oiled machine – including the utilities we provide to our guests, the equipment and resources our team relies on to service our guests, and the appearance and upkeep of the buildings and grounds. We are the behind-the-scenes-ninjas who make sure that our property is safe for our guests to enjoy and always appears in like-new condition – no matter how dirty we must get to make that happen.

 

Primary responsibilities include, but are not limited to:

  • Expressing warm hospitality to each camper by being kind, curious, empathetic, friendly, and helpful
  • Greeting all campers with a positive attitude, a smile while displaying professionalism in appearance, including being well-groomed and wearing your KOA uniform and name tag
  • Handling all camper issues with respect by listening and acknowledging their concern
  • Escorting campers to their sites and helping them get situated, collecting trash and micro trash, preparing sites after checkouts
  • Performing basic carpentry, electrical and plumbing repairs, and maintenance to campground buildings, facilities, equipment and grounds
  • Ensuring that daily, weekly, and monthly maintenance programs are completed. This includes pool checks, lawn mowing, weed eating, landscaping, garbage pick-up, as well as various other campground equipment maintenance

Desired Qualifications:

  • Fluent in English
  • A desire to learn
  • Valid Driver’s License
  • Ability to work nights, weekends, and holidays
  • Capable of working independently and as part of a team

Not required but nice to have:

  • Basic knowledge of electrical and plumbing equipment and installation
  • Basic knowledge of chemical properties, handling, and usage

Physical Requirements:

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Long periods of standing
  • Ability to bend, kneel, stoop, crouch and climb
  • Must be able to operate various loud and vibrating maintenance tools and equipment
  • Requires the use of hands/fingers to handle or feel
  • Ability to travel by auto
  • Ability to work inside and outdoors frequently and in various climates
  • Capable of moving safely over uneven terrain

 

Housekeeping

The Housekeeping department is responsible for ensuring we provide our guests with impeccably clean facilities. We pride ourselves on spotless floors, smudge-free mirrors, and perfectly tucked beds. Housekeepers are responsible for the overall cleanliness of the campground including the public space areas and all accommodations to the highest standards. All areas should be efficiently cleaned within the allotted times while providing great guest service.

 

Primary responsibilities include but are not limited to:

  • Expressing warm hospitality to campers by being kind, curious, empathetic, friendly, and helpful
  • Greeting all campers with a positive attitude, a smile while displaying professionalism in appearance, including being well-groomed and wearing your KOA uniform and name tag
  • Handling all camper issues with respect by listening and acknowledging their concern
  • Ensuring that all accommodations (deluxe cabins, camping cabins, teepees) are spotlessly clean after checkout and before arrivals
  • Daily cleaning of bathhouse and pool bathroom, as well as other common areas

Expectations:

  • All guests are greeted immediately with friendly, helpful and professional guest service
  • Demonstration of a positive attitude with guests, management, team members, and vendors
  • Ensuring that daily, weekly, and monthly housekeeping programs are completed. These include inventory management and special cleaning assignments.

Qualifications:

  • Fluent in English
  • Outstanding customer services skills
  • Available to work nights, weekends, and holidays

Physical Requirements:

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
  • Long periods of standing (80%)
  • Ability to bend, stoop, kneel, crouch, and climb
  • Requires the use of hands/fingers to handle or feel

 

Experience & Requirements

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for and understanding of LLA Hospitality's mission and values
  • Hospitality’s Mission
  • We are on a mission to be the most hospitable company in the world.

Hospitality’s Values

  • We put our team first: The most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. Our team is our most important asset, and together we can accomplish anything.
  • We make them say "WOW!": We are passionate and determined to WOW our team members, our guests, our community, our suppliers, and our partners at every interaction.
  • We say "please" and "thank you": We appreciate that our team members and guests have many choices, and we are grateful that they have chosen to spend their time with us. We are committed to demonstrating that by choosing us, they've made the right decision.
  • We get better every day: We are always growing, learning, and ready to embrace and drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.
  • We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.
  • We give back: We strive to leave the biggest positive impact on the communities where we operate. When possible, we buy local, hire local, and do all we can to support our neighbors. Their success is our success, and we want to see them win.
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