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Touring Centre Lead Hands - Whistler, BC
Touring Centre Lead Hands - Whistler, BC
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WHY DO WE SHOW EXPIRED LISTINGS?
WHY DO WE SHOW EXPIRED LISTINGS?
Key Accountabilities/Deliverables
Frontline Service (65%)
- Act as ambassador & liaison for company with customers, proactively building relationships
- Maintain cleanliness of Alexander Falls Base facilities, the shop, and proper storage of all equipment
- Ensure that any required building maintenance is taken care of (snow-shoveling)
- Warmly welcoming and engaging all customers with genuine dialogue about daily snow conditions, trail highlights, and enthusiasm for Nordic pursuits
- Employ expert product knowledge and selling techniques to promote products, services, packages, etc.
- Update both outdoor and digital weather/trail conditions boards daily
- Contribute daily to various social media channels in a way that will enhance Callaghan Country brand and communicate experiences available at Alexander Falls Touring Centre
- Respond to emails and phone calls in a timely manner
Ski Shop Sales & Administration (15%)
- Setting up the Ski Shop at the start of the season/ Closing at the end of the season
- Merchandise products in a way that optimizes sales
- Conducting performance measure evaluations and optimizing sales methods to increase ski shop revenues
- Account for all security issues involving cash, theft, liability and premises
- Maintain store inventory levels and assist in the development of purchase plans that co-ordinate successfully with fiscal sales projections
- Operate POS system and all related procedures (ie. process payments, perform daily cash-outs)
- Maintain accurate sign-out/return of rental inventory (check returned rentals for damage)
- Find the proper boot fit for each customer to create positive Nordic experiences
- Recommend equipment sizes and ensure they are set correctly for skill level (ski/pole lengths)
- Train and schedule Ski Rental Shop/Retail Sales Associates to support holiday and weekend periods
Marketing/Social Media Initiatives (10%)
- Collecting data/statistics on customer demographics
- Generating, editing, publishing and sharing daily social media content including writing posts to publicize events, marketing campaigns and potentially product launches
- Moderating all user-generated content as per the moderation policy for each community forum
- Analyzing and reporting on social data/metrics, insights and best practices, and then acting on the information
- Monitoring trending conversations, audience insights and overall performance of the business within social media channels
- Seeking opportunities to improve and strengthen the brand through digital storytelling
- Coordinating site visits with Bloggers and key media influencers and leveraging their content
Journeyman Lodge Guest Services & Sales (10%)
- Use selling techniques to promote packages, products, services etc.
- Estimate or quote prices, policies, itineraries and travel information
- Counsel customers on terms and conditions of reservations e.g. cancellation policies
- Book reservations in the webrezpro property management system
- Work with Adventure Coordinator to process payments and refunds; reconcile accounts
- Communicate with the Adventure Sales Coordinator about upcoming reservations, to determine rental requirements
- Identify and solicit new clients or target groups
JOB REQUIREMENTS
Qualifications:
- Must have own transportation
- Previous experience with payment processing (cash & credit cards) is required
- Must personally enjoy/have familiarity with Nordic Skiing, Snowshoeing, and Alpine Touring
- Overtime may be required during busy periods
- Must continually strive to reflect our core values: Team Play, Quality, Respect, Commitment, Integrity, & Fulfillment
Education/Experience
- Previous experience in retail required
- Previous experience in sales, guest service, hospitality, and/or adventure tourism an asset
- Strong computer skills with experience using MS office computer applications (Word, Excel, Outlook) and contact management systems
- Nordic Skiing, Snowshoeing, and Alpine Touring product knowledge are an asset
- Courses in computers, languages, sales, customer service and outdoor leadership are an asset
- First-aid certification an asset (minimum 40-hour course)
- Avalanche Skills Training an asset
- Level 1 Ski Operations certificate an asset
Attributes
- Be punctual
- Thrive in fast-paced and constantly changing work environment
- Demonstrate high levels of energy and enthusiasm at all times.
- Interact with every customer in a friendly, professional, and caring manner
- Be proactive and make sure that you have all of the information, tools, and skills needed
- Exhibit all the positive traits and passions of a healthy mountain lifestyle
- Reflect at all times a commitment to environmental sustainability
- Regularly seek out opportunities to help others and share workloads
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