Resident Manager - Self Storage - Bilingual Strongly Preferred - Madera, CA

We are seeking to fill the Resident Site Managers position. The qualified candidates would be energetic, outgoing, self-starters, who have excellent sales, marketing and customer service skills. 

This position contributes to facility profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. This Managers pay close attention to detail and has general sales, marketing and computer skills.  

Responsibilities

• Responsible for the sales, marketing, occupancy, and delinquency management of the facility.
• Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries.
• Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials.
• General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing reports as required by management.
• Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management.
• Maintains all required tenant documentation in a neat and orderly manner as directed by management.
• Controls delinquencies through telephone contact and letters on a scheduled basis.
• Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms daily.
• Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily.
• Assist in preparing units for auction as prescribed by law, and approved by management.
• Effectively communicates with management and fellow associates.
• Other functional duties as assigned.

Work Skills

• Basic Computer Skills are required
• Good organizational skills a plus 

Experience & Qualifications

• Prior self-storage experience preferred
• Customer service, retail sales, marketing experience preferred
• General office and telephone skills are preferred
• Ability to pay close attention to detail
• Valid driver's license and reliable form of transportation are required in order to perform essential functions of this job
• Weekend availability is required
• Bi-lingual is strongly preferred

Physical Demands

• Stationary Position: frequently remains stationary up to 50% of the time and sitting up to 6 hours
• Move/Traverse: frequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far
• Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead

Work Environment

• Regular professional, office business setting
• Frequent outdoor exposure working in outdoor weather conditions
• Noise moderately low