Live In AirBnB Manager Couple in Hawaii

Who are we?

Our house is a 3,500sq ft house that echoes a relaxed way of life. It is an open air space with tons of plants, koi fish pond, natural and upcycled materials with serene forest & ocean views. It is located in Kailua-Kona on the Big Island of Hawai’i,  just 10 minutes to the nearest beach and to the town center.

We offer various units for rent - 3 bedrooms, 1 bedroom apartment, studio apartment, and a tiny house available for rent, as well as an on-site pool.

We welcome guests from all over the world (currently fully booked with mostly travelers from throughout the USA due to Covid) who come to the island to enjoy swimming, hiking, surfing, snorkeling, and all the other activities that the stunning nature of the island has to offer.

What are we looking for?

We are looking for a couple to work together as a team and take over the day-to-day management and operations. This is a six month- 1 year commitment, with a month long trial period for training and to see if it is a good fit.

You would be taking care of both the guests and the property while enjoying everything that this amazing island has to offer. There is no set schedule, as work load depends on guest calendar and what needs to be done on a given day.

You can see our Airbnb listings here: https://www.airbnb.com/users/4207596/listings. (You would be living in The Koi House, and keeping tabs on the other properties which will be getting cleaned by a cleaning company.) 

We are looking for people who 

• Are SUPER reliable
• Friendly
• Excellent communicators
• Have experience (and enjoy!) using Airbnb
• Can find solutions to any problem, or can at least figure out where to start looking
• Relentless in getting stuff done
• Are able to work a flexible schedule
• Take the initiative
• Clean to the highest standards and notice small details
• Are open to feedback
• Positive attitude
• Handy

Responsibilities

• Manage Airbnb calendar, bookings and all guest communication
• Daily cleaning of 6 units to the highest standards
• Greeting guests upon check-in
• Create a welcoming environment for guests and have a presence on the property
• Interact with, answer questions and assist with resolving issues that may arise during guest stays
• Inventory management including supply shopping, ordering and organization of storage 
• Plant care - must have a green thumb!
• Light maintenance and repairs
• Coordinating regular landscaping, pool, pond and trash servicing
• Driving recycling to the recycling center in town
• Coordination with plumber, electrician, or other professional if major issues arise
• Not only maintain, but seek to improve property, daily operations, and guest experience
• Be in consistent and reliable communication with owners
• Keep tabs other rental properties (restocking, emergencies, monthly walk throughs)

Qualifications

• Hospitality or property management experience 
• Tech/computer savvy with AirBnB experience preferred
• Able to reply within 1 hour to all guest messages via text/Airbnb app (have phone on you at all times)
• Good communication skills and customer service oriented mind
• Able to provide references from past employers
• Possession of a valid driver's license
• No kids, no pets, no drugs. Non-smokers only.
• Must be US citizen or have permission to work in the US

Compensation

Compensation includes housing in the private upstairs Master Suite (usually occupied by owner) and use of huge kitchen, dining, and living room, as well as outdoor lanai and pool. We are happy to share detailed photos! Also utilities, car, and a stipend of $800/month, in addition to cleaning fees which average around $1000/month.

Timeline

Owner would like to leave sometime in summer/fall, depending on the state of the world as it opens. We will also wait to find the right candidate, as this is our home and business, and we need to feel a sense of total trust. We can figure out the timeline together. Please note there will need to be a 1-2 month trial/training period to see if this is going to work out. During this time, we will provide you with housing in the tiny house and a compensation of cleaning fees.