General Manager(s) - Plum Island, Newburyport, MA

General Manager(s) - Plum Island, Newburyport, MA

Posted: 8/8/2018 - 9:58 am

We are seeking a full-time, year round live-in manager individual or couple for our inn on the beach, located on Plum Island, MA. With a golden sand beach and sweeping ocean views our 13 room Inn and cottages on Plum Island offers a unique vantage point to experience the beauty of the Atlantic seacoast. The Inn is 10 minutes from the lively and charming North Shore haven of Newburyport, yet on its own little stretch of sand away from the masses.

We are seeking a high energy couple/individual who can assume responsibility for all inn activities, who have presence and poise in relating to guests, and who possess the organizational and computer skills necessary to manage the office. We are seeking a hard-working, forward-thinking and honest couple/individual who can learn quickly, communicate effectively with us, and offer first-class hospitality while being attentive to the needs of the business. We will of course offer training.

The General Manager/s perform all duties of running the Inn: i.e. guest reservations, hospitality and concierge service, preparation and service of our signature small plate breakfast baskets for Inn guests, bed making and laundry, property maintenance, gardening, purchasing and cost control, some accounting of revenue and expenses, preparation for holiday events, and participation in annual renovation projects. The Inn was updated in 2016 but there are always some ongoing or somewhat deferred maintenance issues that we will ask you to work on.

Requirements include exceptional interpersonal skills, polished telephone and email skills, superior attention to detail, computer and organizational skills, some housekeeping and maintenance skills, and the abilities to multi-task, take initiative, and to employ situational thinking. Must be willing to be trained, show excellent follow-through, and be comfortable receiving feedback. Having culinary training or formal experience and/or carpentry/construction experience are qualities that would make applicants more attractive to us and that would be utilized at the Inn.

This job requires a full-time commitment in all aspects of the job. You must be familiar and comfortable with the demands of a 24/7 job. Although the team will be readily available to answer questions and provide input, the General Manager/s are expected to assume responsibility for any issues or tasks that arise related to the operation of the Inn and maintenance of the building, though all of those items may not be named in this description. The General Manager/individual is expected to utilize all skills that they possess to operate the inn to the best of their ability.

The Inn offers thirteen rooms and cottages and will be open year round. During the high season the General Manager/s hire and train housekeepers who perform the heavier cleaning duties. The GM/s are expected to make beds, replace amenities as well as supervise and work with the housekeepers to assure that quality standards and timeliness expectations are met. The housekeepers work varying shifts during the week; if there are no housekeepers on the schedule due to low occupancy the GM/s do all of the housekeeping. Due to our location, occupancy in the quiet season months (November through April) is much lower, and therefore the GM/s are responsible for all housekeeping in the quiet season. During the winter months, the Inn will be closed Monday through Wednesday.

As a management company, we are not involved in the on-site daily operations of the Inn. However, we make scheduled trips to Plum Island to check in and meet with you. We conduct the bill payment, accounting and tax preparation, budgeting, revenue and expense management, marketing, website maintenance, property improvement planning, and issues that arise that are most appropriately handled by the management company. Although we are not on-site, we review most reservations via our online reservation system, we monitor purchasing when we receive invoices and receipts, and in general we like to keep close tabs on what is happening at the Inn. Therefore it is important that the GM/s be able to communicate with us in a clear and positive manner. While we are interested in hearing new ideas and suggestions from the Innkeeper, it is important that the overall operation of the Inn remains consistent with our expectations. We hope that the General Manager/s bring their own personality and creativity to the Inn, and expect that this is balanced with continuity at blue inn on the beach with the experience from one General Manager to the next.

Our inn is part of a group of boutique hotels located in iconic destinations in New England as well as other locations from New York to Florida. We embrace the locations they are in -- but in playful, unexpected ways. Think "sense of place" with imagination and a touch of mischief. We invite our guests to experience modern luxury in the heart of iconic destinations, to feel the pull of a nostalgic getaway while surrounded by today's amenities and to find attentive service when they want it and privacy when they don't. It is vitally important that our Innkeeper/s subscribe to the notion that our hotel guest's relaxation is our top priority.

Compensation includes salary and an apartment in the Inn with utilities included. This living space cannot accommodate anyone other than the General Manager/s and is not suitable for children. Any pets must be approved by the company. We also offer valuable training in revenue and expense management if desired.

Our Inn, apartment and grounds are non-smoking, and we expect that the managers will model this by being non-smokers.


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