FEATURED JOB OPENING: Superintendent Couple Positions - Toronto and Ottawa, ON

Resident Manager Team

Minto is current seeking Resident Manager teams. The Resident Manager personnel are responsible for maintaining, and supervising a high standard, quality building by providing superior customer service and managing the needs of the residents.

Responsibilities include:

• Complete litter pick-up around the exterior of the building and at the exit stairwells, as well as the garage
• Check compactor room and replace bins when full
• Complete mechanical checks and readings
• Complete insuite and common area maintenance as required
• Vacuuming (only if necessary when cleaners are off site)
• Moping of all areas (only on emergency – if  necessary when cleaners are off)
• Complete move in and move out inspections
• Assist with completion of annual suite inspections
• Leasing and administrative support
• Emergency on-call support
• To assist the direction and supervision of all cleaning personnel where applicable or provide cleaning services where no cleaner is provided in the building. 
• To ensure Resident satisfaction and deliver an exemplary “customer service” experience to all residents.
• Effectively and efficiently communicate with residents in an informative professional manner whether written or verbal communication.
• Handle all resident complaints quickly and professionally
• Complete assigned repairs generated through service calls, annual inspections, and general building inspections.
• Complete daily cleaning of the building
• Inspect common areas daily, including garages and grounds, complete litter pick up throughout and identify any deficiencies.
• Perform move in/move out and other required in suite inspections
• Carry out daily inspections of fire, boiler and other mechanical systems,
• Take necessary safety precautions as required during inclement weather by shovelling, sanding and salting sidewalks and building entrances and post necessary caution signage.
• Understand and abide by company policies, the Tenant Protection Act, Privacy Act, and Municipal Property Standards By-Laws, and any other applicable legislation governing day-to-day operations.
• Deliver notices to residents in a timely manner as directed by CMC/Property Manager.
• Perform daily review of building security and repair any deficiencies
• Clean up area in which repairs were performed and remove any debris.
• Touch up painting of common areas and painting of mechanical room when required.
• Perform the duties outlined in the operational checklist and submit monthly.
• Ensure outside contractor work is scheduled and monitored according to standard of operation.
• When on duty on weekends, the Resident Manager personnel are responsible to ensure building cleanliness is maintained.
• Perform duties as assigned in alternative buildings and provide emergency on-call coverage as assigned.
• Any other duties assigned by the CMC/Regional Manager.
• Ensure completed work orders are returned to CMC/Regional Manager as completed.
• Ensure rental payments are collected and delivered to Property Management Office. 
• Client Service: greet residents, direct and guide as required.  Ensure requests are responded to in a prompt, efficient and friendly manner.

Requirements include:

• Experience working as a Superintendent Team or as a Resident Manager Team
• Excellent Customer Service skills
• Exceptional Communication skills both verbal and written
• Experience in accounting, administration and maintenance