Live-In Property Manager / Concierge (Couple) - Costa Rica

Alazan Costa Rica – An Eco-friendly Tropical Community

Job Description: Project Manager and Concierge

The Alazan community is looking for an individual or a couple to fulfill the job duties outlined below. 

PRIMARY JOB RESPONSIBILITIES:

1. Project Management

• Coordinate with HOA, BOD and Project Partners on Alazan operations and issues.
• Troubleshoot/assess problems on-site with water systems, power, or Alazan road systems (slides, washouts, erosion, surface maintenance, etc.) and coordinates any necessary repairs.
• Work with Comptroller and BOD on planning and controlling annual budgets and expenditures.  
• Control keys and access to bodega and HOA equipment.
• Coordinate supply purchases as needed with Alazan Administrator.  Monitor and confirm delivery of supplies and collect invoices.
• Contribute photos and text to Alazan Blog site regularly.
• Control/determine employee payments in coordination with, and approval of Alazan Comptroller.
• Coordinate, supervise and direct work of seasonal employees and approve hiring in coordination with BOD or Partners.
• Maintain communication with BOD and Partners by internet and cell phone (requires personal computer and cell phone contract).
• Participates in planning and organizing annual HOA meetings with the BOD and investing partners.
• Develop and maintain a productive and respectful relationship with the Alazan Administrator

2. Security Management

• Monitor and conduct routine inspections of homes for vandalism or break-ins.
• Control keys and access to homes per each homeowner’s authorization.
• Report to BOD and local police any security breaches.
• Patrol grounds regularly to assess access point and homes status
• Coordinate with meadow house gate guard for site security and observations of trespass or permissible access.
• Provide weekly written or oral reports to BOD on property security status.

3. Water System Manager

• Check water levels weekly in storage tanks both at the guard residence and the upper water storage area.
• Report low water levels or any other problems with the water system to the BOD or investing partners.
• Learn the function of the Alazan community water system and manually operate the system controller when necessary.
• Determine need for repairs and coordinate employees or contractors on repairs.

4. Concierge

• Assist property owners by supplying or managing the delivery of goods and services to their homes and properties.  A fee schedule for concierge services will be established and charged to users of these services.  These fees will supplement the salary of the PM/concierge position.
• Coordinate house cleaning services and maintenance services as needed with homeowners (landscape maintenance, roof & gutter cleaning, laundry & interior cleaning as needed after rentals).
• Manage email communications from property owners.
• Assist vacation renters with accessing rented homes.  Provide general information to renters about their accommodations, the Alazan property, and points of local interest.  A fee schedule for concierge services to rental homes will be established and charged to owner of the rented home.   These fees will supplement the salary of the concierge position.
• Manage email and online booking tools related to vacation home rentals.
• Ensure that a questionnaire of rental experience be completed when guests leave so that we get direct feedback on the lodging as well as concierge services.
• Assist homeowners with VRBO advertising on web.

5. Oversee & Direct Employees

1. Front Gatehouse Resident/Security Staff

• Controls access into Alazan at the gate security point
• Keeps a record of contractors, construction people, service providers and other non-property owners that enter Alazan
• Notifies Alazan PM when contractors, construction people, service providers and others enter Alazan.  Gatehouse resident provides his own cell phone.
• Maintains the clean and neat appearance of the gate area, the residence, and the other entry features.  
• Waters landscape plants as necessary around gatehouse and entry features.
• Reports to the PM.

2. Seasonal Employees

• Drainage maintenance
• Road maintenance
• Landscape maintenance
• Erosion control
• Other

6. Waste Management

• Coordinate the removal of a domestic trash from Alazan.  Investigate trash hauling service, setting up a trash receiving area in Alazan, managing access to the trash receiving area, and maintaining the neat appearance of the area.

7. Community Outreach and Ecological Endeavors

• Assist HOA, BOD and Partners with community relations and contact with the Parrita Municipality and other regional government agencies as needed.

SECONDARY JOB RESPONSIBILITIES:

• Build connections with other ecologically or restoration oriented organizations for conservation purposes, recycling, or other resource oriented needs.
• Coordinates municipal or permitting and regulatory issues with Alazan Administrator as needed.
• Assist in setting up Internet access within Alazan or maintaining existing systems.
• Help establish a recycling program for paper, metal, glass, and other recyclable materials.  This will include establishing a location for recycled materials, locating a company that picks up materials, managing access to the recycling area, and maintaining a neat appearance of the area.  Any income received for recycling materials will return to the HOA operating account.
• Help Alazan establish an organic waste-composting program.
• Develop opportunities to enhance wildlife benefits throughout Alazan property in coordination with other NGO’s or non-profit groups.
• Look for opportunities to develop reforestation projects on Alazan to re-establish native tropical forest.

Compensation

• Base Compensation: $500 per month
• Rent free new custom home provided by the HOA (Value = $100/month)
• Free internet access (Value = $20/month)
• Free electricity & water (Value = $80/month)
• Fees and tips collected from concierge services (paid by individual lot owners)

Required Job Skills

• Spanish-English fluency
• Ability to use computer: internet, work processing, email, EXCEL, blog posting, teleconferencing, etc
• General familiarity with project management: identifying work tasks, prioritizing work, supervising employees, supervising work, tracking project expenses and completion, trouble-shooting
• Good physical health: walking terrain, lifting/moving heavy objects, shoveling, etc
• Good communication skills

PM Must Provide Their Own:

• Computer
• Transportation