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Building Manager Couple - Hamilton, ON
Building Manager Couple - Hamilton, ON
WHY DO WE SHOW EXPIRED LISTINGS?
About the Position: Building Managers are the first point of contact for leading the organization. This role is primarily responsible for the general management and oversight of the property and for the supervision of staff to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Timbercreek is the preferred landlord of choice. This is a full-time, live-in opportunity which is required to perform on-call emergency service.
Key Responsibilities: Customer Service: • Ensure that a superior level of co-operation, service and support is provided to residents • Promptly respond to resident issues and service requests • Be available to residents for general inquiries about living in their suite, building and community
Leasing: • Demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining an occupancy rate of 100%) • Show prospective residents available suites, process resident applications and lease agreements • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
Operations: • Responsible for the day-to-day operations of the building (general maintenance and cleaning) • Responsible for after hours on-call emergency service as per assigned schedule • Perform resident service requests in addition to routine repairs and maintenance for in-suite, interior and exterior common areas • Complete repairs and maintenance of vacant suites • Ability to complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs, safely use and maintain tools of the job • Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights • Pro-actively inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required • Ensure the apartment complex is maintained and cleaned in accordance with company standards • Responsible for “move-in, move-out” procedures • Monitors performance of external contractors to ensure quality workmanship and customer service • Seasonal responsibilities will include snow removal in the winter, pool maintenance in the spring & summer • Responsible for the garbage and recycling bin rotation as per schedule • Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures • Ability to represent company at Landlord Tenant Board hearings • All other duties within the scope of the job, as requested by management.
Job Requirements: Education & Experience: • Completion of High School or general education degree (GED) • 2+ years of related experience in a customer service or related role • Must be willing to live on-site • Flexibility to work on-call on a rotating schedule (evenings & weekends) • Computer skills (Microsoft Office Suite, Yardi, Email, Internet) • Proficient with use of basic handheld and electrical tools • Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc. • Exposure to the multi-residential or other related industry asset class would be considered an asset • WHMIS certification would be an asset • Experience with Fire Life Safety & Building Inspections would be an asset • Knowledge of current laws, legislation and rights concerning residents would be an asset • Building/Property Maintenance experience would be an asset
Qualifications: • A commitment to "Best in Class" Customer Service • A professional demeanor with strong communication skills • A demonstrated high degree of integrity, discretion and confidentiality • Ability to accurately listen, understand and respond to issues appropriately • Ability to work and act independently using good judgment • Ability to remain calm and focused in high pressure situations • Self-motivated individual with a “can-do” and “no task is too big or too small” attitude • Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines • Excellent problem solving capabilities
Timbercreek Asset Management Inc. is an inclusive and equal opportunity employer. If you require a disability–related accommodation to participate in the recruitment process please email us. We will accommodate your needs under the Ontario Human Rights Code.
While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.